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Posts

March 6: Austin Energy’s DR Program Delivers Record Results

February 27: PG&E Introduces Clean Energy Calculator Powered by GridX

Three Ways to Build Trust with Consumers in 2026

To identify strategies electricity providers can utilize to better meet consumer needs, while also tackling key operational objectives, the Smart Energy Consumer Collaborative (SECC) analyzed more than 5,000 survey responses from 2025 for the “2026 State of the Consumer” report.

Research Release: “2026 State of the Consumer”

2026 State of the Consumer Report

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January 30: SRP Provides Report on Sustainability Goals

What We Learned from the Customer Insights Spotlight Series

To provide a deeper look at American consumers, we analyzed the data from our latest segmentation study through three demographic lenses. The three resulting papers examined the Gen Z generation, low-income consumers and the differences between urban, suburban and rural consumers.

How Does Location Impact Consumer Values and Behaviors?

For the final paper in the Customer Insights Spotlight Series, we used the data from the latest “Consumer Pulse and Market Segmentation” research but posed a different question: “How do consumers’ electricity-related values and behaviors vary by the area they live in, i.e., an urban, suburban or rural area?”

Meeting the Needs of Low-Income Households Webinar

What Electricity Providers Should Know About Low-Income Households

Electricity bills are rising across the United States. According to a recent update from the U.S. Energy Information Administration (EIA), residential rates were up 6.1 percent in August over the same month last year – though some areas have seen significantly higher rate hikes.

New Paper: “Meeting the Needs of Low-Income Households”

Meeting the Needs of Low-Income Households White Paper

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July 11: CPS Energy Simplifies Access to Assistance

June 6: PSE&G Launches Summer Relief Initiative

Addressing Energy Affordability Webinar

Americans Are Struggling with Their Electric Bills. Here’s What to Know.

When the Smart Energy Consumer Collaborative (SECC) launched its Smart Energy Snapshot Series with the “Alleviating Americans’ Energy Burdens” survey in June 2023, American households were dealing with high energy costs as the economy recovered from the COVID-19 pandemic.

Upcoming Webinar: Addressing Energy Affordability

New Survey: “Addressing Energy Affordability”

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