Join us on Wednesday, March 6 at 1 p.m. (ET) for a one-hour webinar featuring the five winners of the 2019 Best Practices Awards – Austin Energy, AVANGRID, Entergy, NB Power and Reliant. During this Peer Connect Webinar, representatives from each winner will discuss how and why their programs or strategies were developed and how […]
Electric vehicles are becoming a viable alternative to traditional gasoline vehicles, and electric utilities are taking notice. In this hour-long webinar, SEPA and other experts will explain how to implement and measure proactive customer education and engagement that will increase EV penetration and thus load growth, improve customer satisfaction and meet regulatory goals. SECC members […]
Greentech Media’s Grid Edge East will examine the energy customer of tomorrow and how new innovative business models are quickly emerging, with a focus on how T&D innovation and decentralization can result in more resilient energy systems. This exciting, new event will explore how frontier technologies such as AI, edge computing and blockchain will impact […]
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, […]
Join Zpryme on April 15 – 18, 2019 as they honor the heroes that help provide safe and reliable electricity, as well as explore the realistic state and future of energy. ETS19 will highlight how utilities can have a positive impact on society today in a way that customers value and that is environmentally conscious.
The smart home has gone mainstream. Once a niche luxury for early adopters, more and more Americans now have at least one or two smart home products installed in their home. In fact, according to a new report, there are now 66.4 million smart speakers in the United States – representing about 26 percent of […]
Join SECC President & CEO Patty Durand on the Data Analytics for Consumer Benefit panel May 6 alongside Raiford Smith of Entergy.
How have the needs and wants of energy consumers evolved in recent years? And what have electricity providers implemented to meet these evolving expectations? In this hour-long Research Brief Webinar, the speakers will discuss the five key takeaways on the wants of today's energy consumers that were highlighted in the “2019 State of the Consumer” […]
The proliferation of customer usage data has enabled sophisticated analytics that can provide account-specific recommendations, identify trends and patterns, and allow more efficient operations to support customers. What these powerful tools cannot do is look inside the minds and beliefs of individual customers who have varied sensitivities about sharing their data, privacy concerns and personalized […]
Join PLMA for the 39th PLMA Conference in Minneapolis and gain real-world insight from practitioners and energy utilities active in the demand response, load management and distributed energy resources marketplace. Over 250 load management professionals are expected to attend.
The content at the 2019 forum will center around the most pressing variables facing competitive energy. Together, the conference will delve into these intertwining topics, realizing the importance of all these variables working cohesively together to advance competitive energy forward. Attendees will compare different data points and perspectives to develop a unified vision of the […]
Join SECC's Nathan Shannon at the AclaraConnect conference, where leaders, innovators and people who make things happen gather to share secrets to success and learn about the latest in the electric, water and gas utility industries. This year’s theme, Partners in a Shared Vision, underscores the need for and power of collaboration to reach a […]
The 4th Annual Grid Modernization Forum closely examines lessons learned to date by industry leaders pushing the frontiers of grid modernization and reliability. Key technology innovators and executives will come together to share perspectives on how best to leverage smart grid investment, effectively engage customers and meet the challenges of the changing energy ecosystem. Join […]
While EV sales have grown rapidly in the U.S. and are forecasted to increase as automakers launch new models, many consumers are still uninformed about the basic facts of owning and operating an electric vehicle. In this hour-long Peer Connect Webinar on Thursday, May 30 at 1 p.m. (ET), we will look at the benefits […]
The NEUAC Annual Conference is the nation's largest annual gathering of energy assistance leaders. During the three-day event, energy assistance professionals from across the country will convene at the Omni Fort Worth Hotel to take advantage of educational and networking opportunities and share experiences, challenges, solutions and successes. Join SECC's Deputy Director Nathan Shannon as […]
Come together and connect with Landis+Gyr, peers, partners and industry experts at Exchange 2019. Attendees are in for three days full of user forums, training sessions, utility case studies and guest speakers who will challenge and inspire, including SECC’s President & CEO Patty Durand. Covering a range of topics, attendees will come away with ideas […]
In this Research Brief Webinar, we will reveal the major findings and key implications from the seventh wave of SECC’s flagship “Consumer Pulse and Market Segmentation Study”. Since 2011, SECC has examined consumers by attitudes, interests and behaviors, and this new report represents a refresh of our consumer segmentation, brought current after years of significant […]
ACI’s 2019 Smart Home Energy Management Systems Conference will bring together senior representatives from energy utilities, home energy management system providers, smart home platform developers and technology providers, industry associations and more. The two-day event will feature informative presentations and engaging discussions examining the challenges to widespread adoption and the growth and revenue opportunities afforded […]
This conference will bring together forward-thinking credit, collections, billing and customer services professionals within the utility sector to discuss how the utility sector can better identify vulnerable customers, work in partnership with them, strategically engage third parties and improve profits. This two-day event offers utilities the opportunity to gauge industry benchmarks with best practices, providing […]
Many electricity providers today are looking to expand on their relationships with their residential customers by offering services beyond basic electricity delivery. These services can be closely linked to energy, like an online marketplace with energy-efficient products, or a slightly more distant extension of the unique relationships that providers have with customers and their homes, […]
