In the second webinar in the series on summertime energy savings, we will take a look at residential programs from Entergy New Orleans and Ameren Illinois. First, we will hear […]

In the final webinar in the Summertime Energy Savings series, we will hear from three utilities on alternative rate programs for residential customers. First, Consumers Energy will describe its recently […]

In this webinar on Tuesday, Sept. 21 at 1 p.m. (ET), we will explore how electricity providers can improve the customer experience around electric vehicles (EVs). First, Karl Popham at […]

In this webinar on Wednesday, Oct. 27 at 1 p.m. (ET), we will review the key findings from SECC's "Understanding the Needs and Wants of Renters" report, which looks at […]

Join us at the Georgia Tech Hotel and Conference Center in Atlanta for SECC's 2021 Members Meeting & Fall Workshop, our first in-person event in nearly two years! The day-and-a-half conference will include two keynote addresses, several interactive panel discussions and planning sessions for SECC's 2022 research and education initiatives. Stay tuned for more information […]

In this webinar on Wednesday, Dec. 15 at 1 p.m. (ET), we will explore key insights and best practices from SECC's upcoming "Understanding Renters: Serving the Needs of Small Business" report. During the one-hour presentation, the speakers will offer insights related to small businesses' energy consumption patterns, their top priorities and their concerns related to […]

With dozens of new electric vehicles (EVs) slated to be available in the next few years and rising interest among American consumers, we conducted the “Electric Vehicles: Driving the Customer Experience” research to provide industry stakeholders with insights on consumer knowledge and attitudes about EVs as well as the habits and experiences of current EV […]

During this Research Brief Webinar on Thursday, April 7 at 1 p.m. (ET), we will reveal the six big-picture themes on today’s energy consumers from the “2022 State of the Consumer” report, which was developed through an in-depth analysis of SECC’s 2021 research projects. The featured speakers will share how electricity providers and other industry […]

In this Peer Connect Webinar on Tuesday, May 17 at 1 p.m. (ET), we will explore how electricity providers and other industry stakeholders can help consumers transition from fossil fuels to electricity for space heating, water heating, cooking and more. We will discuss the benefits that consumers can receive from electrifying their homes and review […]

Join SECC at DISTRIBUTECH International in Dallas for the 2022 Consumer Symposium, a one-of-a-kind event that focuses on energy customers and their relationships with the smart grid, grid edge tech and related programs & services. Through engaging sessions with industry thought leaders, Symposium attendees will gain actionable insights for developing innovative solutions to engage consumers […]

During this Peer Connect Webinar on Tuesday, June 28 at 1 p.m. (ET), we will delve into the winning programs from the 2022 Best Practices Awards in two categories – SMB Engagement and Consumer Engagement. Join guest speakers from London Hydro and Bidgely as we learn more about an automatic, personalized Price Plan Calculator and […]

During this Research Brief Webinar on Tuesday, August 9 at 1 p.m. (ET), we will reveal the five new consumer segments developed in the “Consumer Pulse and Market Segmentation – Wave 8” study. The featured speakers will provide a thorough analysis of the characteristics of each segment and will detail steps that stakeholders can take […]

During this Peer Connect Webinar on Wednesday, October 12 at 1 p.m. (ET), we’ll hear two electricity providers – MCE, a Community Choice Aggregation agency in California, and EnergyUnited, an electric cooperative in North Carolina – discuss their innovative programs for residential customers.

Join us at host utilities Ameren Missouri and Ameren Illinois in St. Louis on October 25-26 for the 2022 Members Meeting & Fall Workshop. This year's event, which is free for members, will feature one full day of panels and keynotes, followed by a half-day of planning sessions for 2023. More information and registration details […]

Join the Smart Energy Consumer Collaborative at DISTRIBUTECH International for the 2023 Consumer Symposium, a one-of-a-kind event focusing on residential customers and their relationships with the smart grid, grid edge tech, electric vehicles and related programs & services.

During this Research Brief Webinar on Wednesday, March 29 at 3 p.m. (ET), SECC’s Deputy Director Jason McGrade will give an overview of the “2023 State of the Consumer” report, which reviews SECC’s consumer research from 2022 and provides recommendations for how electric utilities and other stakeholders can deepen the relationship with today’s consumers. Following […]

From heat pumps to smart thermostats, many electricity providers today are engaging with consumers through innovative programs designed to help lower bills and advance energy equity. During this one-hour Peer Connect Webinar on Thursday, April 27 at 1 p.m. (ET), we’ll hear case studies from Saint John Energy and Ameren Illinois related to heating and […]

During this Research Briefing Webinar on Thursday, June 15 at 1 p.m. (ET), we will share the key findings from the "Renewables: Engaging Consumers in the Clean Energy Transition" report, which aims to uncover the communications and engagement strategies needed to help consumers understand what it takes to transition to renewables. We will also hear […]

The Smart Energy Consumer Collaborative (SECC) invites you to the Atlanta Members Summer Luncheon hosted by Southface Energy Institute on Wednesday, July 19! From 11:30 a.m. to 1 p.m. (ET), members will have the opportunity to hear updates on SECC’s latest consumer research, education resources, events and more, while networking with fellow members over a […]

During the second 30-minute webinar in our series on energy affordability issues, we will continue sharing findings from the "Alleviating Americans’ Energy Burdens" survey, which investigated Americans’ struggles to pay their electric bills over the past year and the steps that they have taken to pay and/or reduce their bills. Then, we will hear a […]

During the third and final 30-minute webinar in our summer series on energy affordability issues, we will share some closing thoughts on the new "Alleviating Americans’ Energy Burdens" survey. Then, we will hear related presentations from Christopher Ayers, Executive Director of the North Carolina Utilities Commission Public Staff, and Shelby Linton-Keddie, Executive Director, State Regulatory […]

Join us for the 2023 Members Meeting & Fall Workshop, which will be hosted by Red Ventures in Charlotte on October 4-5! Registration is now open for members, and the two-day agenda will be available in the first half of June.

During our final webinar of the year on Thursday, December 7 at 1 p.m. (ET), we will share findings from the "Extreme Weather and Power Outages: Communicating with Customers" survey, which explored how to communicate with consumers about extreme weather and help them better prepare for potential outages. Then, a guest speaker from an electric […]

During this Research Brief Webinar on Thursday, February 15 at 1 p.m. (ET), we will conduct a deep dive into the "Customer Satisfaction and the Smart Grid" report, which was based on a nationally representative survey of 1,500 Americans. The new report explores consumer support for grid modernization (including willingness to pay for grid improvements), […]

Join us for the 2024 Consumer Symposium, which will be held as part of DISTRIBUTECH International in Orlando on Monday, February 26.

As electricity providers move toward customer-centricity, they have a multitude of customer engagement and education strategies to consider for connecting with different types of consumers. During this one-hour Peer Connect Webinar on Tuesday, April 9 at 1 p.m. (ET), we will explore how community events can be an essential part of this engagement mix. First, […]

Over the past year, the Smart Energy Consumer Collaborative (SECC) conducted consumer research studies on electrification, the smart grid and renewable energy – plus Snapshot Surveys on energy burdens, outages and more. During this Research Brief Webinar on Wednesday, April 24 at 1 p.m. (ET), we will reveal the three major themes on today’s consumers […]

During this one-hour Peer Connect Webinar on Wednesday, May 15 at 1 p.m. (ET), we will begin by reviewing the key findings from the new "Electric Vehicles: Exploring Consumers' Cost Concerns" survey. Then, we will hear from three electricity providers – Austin Energy, SELCO and Puget Sound Energy (PSE) – on how they are working […]

During this Research Brief Webinar on Tuesday, June 18 at 1 p.m. (ET), we will share the key findings from the "Understanding the SMB Landscape: New Needs and Concerns" report. Then, we will hear case studies on SMB programs from our guest speakers.

During this one-hour Peer Connect Webinar on Thursday, July 25 at 1 p.m. (ET), we will hear in-depth case studies from the winners of the 2024 Best Practices Awards in the Culture Transformation and Consumer Engagement categories. Avangrid will discuss the development of the Digital Center of Excellence (COE), a cross-functional business unit that is […]

During this one-hour Peer Connect Webinar on Tuesday, August 27 at 1 p.m. (ET), we will begin by reviewing the key findings of the new “Computing Consumer Interest in AI” survey, which examines consumers’ familiarity with AI systems, their interest in AI services from their electricity providers, their concerns around data privacy and more. Then, […]

During this half-hour Peer Connect Webinar on Wednesday, October 2 at 2 p.m. (ET), we will provide a look at what attendees can expect at the 2024 Members Meeting & Fall Workshop, which will be held at ICF’s corporate headquarters in Reston, Virginia on October 16-17.

SECC’s 2024 Members Meeting & Fall Workshop will be hosted at ICF’s corporate headquarters in Reston, Virginia on Wednesday, October 16 and Thursday, October 17. This year's program will feature a wider variety of sessions than ever before, including a rapid-fire discussion on takeaways from the Smart Energy Snapshot Series, two keynote addresses and collaborative […]

During this webinar, we will share the findings from our latest Snapshot Survey – “Don’t Leave Us in the Dark: Engaging Spanish-Speaking Households” – which explores Spanish speakers’ perceptions of their electricity providers, their struggles paying their electric bills, their support for renewable energy targets and more. Then, we will hear from three guest speakers […]

During this Research Brief Webinar on Wednesday, December 11 at 1 p.m. (ET), we will share key findings from the "Modern Energy Messaging: Transactions to Relationships" report, which explores consumer awareness of energy-related messages and which of these messages are the most impactful in driving engagement. Following the research briefing, guest speakers will share additional […]

Join us at Landis+Gyr for our first Atlanta Members Luncheon of 2025. We will provide an overview of SECC’s recent initiatives – including research, education and events – during lunch and will then have the option to tour Landis+Gyr’s facilities. If you would like to attend, please RSVP with SECC’s Operations Manager DeMika Thomas-Hill by […]

During this 30-minute webinar on Wednesday, February 12 at 1 p.m. (ET), we will provide a look at what attendees can expect at SECC’s 2025 Consumer Symposium, which will be held as a DISTRIBUTECH partner event on Monday, March 24 in Dallas. Following the agenda overview from SECC’s Deputy Director Jason McGrade, we will hear […]

During this 30-minute webinar on Wednesday, March 12 at 1 p.m. (ET), we will share key findings from SECC’s “Warming Up to Winter Demand Response” survey and insights from program evaluations of winter demand response programs.