Join Bidgely on September 14 to 18 for five short, high-impactful days of sessions covering key topics such as resiliency, hyper-personalization, beneficial electrification, and more. The agenda includes Patty Durand, SECC's President & CEO during the Beneficial Electrification and Customer Expectations session on Thursday, September 17. Learn more here > > >
Online marketplaces have become increasingly common in recent years as a means to connect consumers with energy-related products, services and information. Over time, these platforms have expanded their capabilities and offerings and have proven to be an effective means for engaging residential energy consumers throughout the COVID-19 pandemic. In this Peer Connect Webinar on Tuesday, […]
The “Modern Customer Engagement Journey” research illustrates consumers’ attitudes and values related to energy, the smart home, electricity providers and more during the COVID-19 pandemic. This unique project includes five videos and a report that were developed from more than 30 on-camera interviews recorded from June 15 to July 2 in the U.S. and Canada. […]
Join SECC for the 10th Annual Members Meeting & Fall Workshop, a three-day virtual forum on the latest trends affecting energy consumers and how stakeholders can more effectively meet and exceed the expectations of today’s consumers. The Virtual Members Meeting will also cover the most pertinent areas of need for consumer research and education and […]
Join the national network of public power professionals who focus on customer services and community connections. You’ll have plenty of opportunities to compare notes, discover best practices, and learn from case studies. You will also meet other utility professionals — both veterans and those new to the electric utility industry — and share ideas and […]
The 42nd PLMA Conference, originally scheduled to be presented in Baltimore, Maryland, will instead be a virtual event with a mix of live and pre-recorded content. The conference agenda includes half-day live sessions on Tuesday, November 10, Wednesday, November 11, and Thursday, November 12, as well as on-demand sessions on a variety of important and […]
In this one-hour webinar on Wednesday, November 18 at 1 p.m. (ET), we will examine the top findings from the “Understanding Lower-Income Consumers and the Smart Energy Future” report, which is based on a survey of 1,000 consumers with household incomes under $50,000. The speakers will shed light on who these consumers are and how […]
In this one-hour webinar on Wednesday, December 16 at 1 p.m. (ET), we will look at several utility programs and strategies that have been featured in SECC’s case studies throughout 2020. These initiatives were selected due to the notable benefits that they have delivered to consumers. Eva Molnar will discuss SCE’s transition to time-of-use rates […]
Fuel up on current best practices in program implementation, evaluation, technology and marketing at AESP's 31st Annual Conference. This virtual conference will feature conversations about key current topics, including energy equity, diversity, electrification and decarbonization. Join SECC's Deputy Director Nathan Shannon as he leads a panel discussion on lower-income consumers.
Utilities are expanding demand response (DR) programs to increase both the scale and value created for both consumers and the utility. Collaboration is key, with technology partners helping more effectively engage consumers and manage a wider range of connected and distributed energy resources. In this webinar on Tuesday, Feb. 2 at 1 p.m. (ET), speakers […]
This webinar was originally scheduled for Thursday, February 18 at 1 p.m. (ET); however, due to the emergency situation in Texas, it will now broadcast on Thursday, February 25 at 1 p.m. (ET). We apologize for any inconvenience. While smart energy technologies are transforming the energy sector in many ways, lower-income communities, particularly People of […]
In this webinar on Tuesday, March 9 at 1 p.m. (ET), we will look at how stakeholders can assist consumers as they continue to deal with challenges related to COVID-19. First, Aimee Gendusa-English, Lead Service Liaison at Illinois CUB, will talk about recent legislation to help consumers with their energy bills during this time. Then, […]
In this Research Brief Webinar on Tuesday, March 30 at 1 p.m. (ET), featured speakers will discuss the six major themes on energy consumers’ needs and wants from the “2021 State of the Consumer” report, a meta-analysis of SECC’s 2020 research findings and case studies. Please bring questions on the needs and wants of today’s […]
SECC's virtual 2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era is a one-of-a-kind event that focuses on energy customers and their relationships with the smart grid, grid edge tech and related programs & services. Through engaging sessions with industry thought leaders, Symposium attendees will gain actionable insights for developing innovative solutions to engage […]
Gain real-world insight from practitioners active in load management, including distributed energy resources and demand response. About 300 load management practitioners are expected to attend the 43rd PLMA Conference online, including private and publicly owned utilities, technology companies, energy and energy solution providers, equipment manufacturers, research and academic organizations, government and regulatory staff, and consultants.
The 6th Annual Grid Modernization Forum, May 11-12, 2021 in Chicago, will examine lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to leverage smart grid investment, effectively engage customers, and meet the challenges of the changing energy […]
At this year’s virtual Consumer Symposium on April 21, the Smart Energy Consumer Collaborative will announce the six winners of the 2021 Best Practices Awards, which recognize customer-centric innovation and excellence from electricity providers. In this Peer Connect Webinar on Thursday, May 13 at 1 p.m. (ET), we will hear 15-minute, case study-style presentations from […]
Every customer has different wants, interests and needs. And consumers expect to receive relevant communication. That’s why your energy utility needs to personalize your communications through audience segmentation. By identifying your customers’ motivations or interests, you can better target them with specific messaging and content to reach conversion and program participation goals. Join Questline and […]
In this Energy Central webinar, speakers from Consumers Energy, PSEG-LI and Sacramento Municipal Utility District (SMUD) will share their time-of-use (TOU) best practices, along with advice on how to successfully champion these transitions internally. In addition, the panelists will discuss the value of GridX’s revenue-grade Enterprise Rate Engine to create the analytics and insight necessary […]
Are adopters of smart home technologies satisfied with the devices in their home? Are they fully taking advantage of energy-saving capabilities? Why have non-adopters not pursued these devices? And what benefits and messaging would motivate them to adopt? These are a few questions that we’ll look to address in this upcoming webinar on the “Smart […]
With summertime in full swing, we will take a deep dive into recent energy efficiency programs from California’s investor-owned utilities that incentivized smart thermostat adoption among residential customers. Based on an evaluation from DNV, the presentation will look at the customer experience for program participants, how consumers used their thermostats and ultimately what savings were […]
In the second webinar in the series on summertime energy savings, we will take a look at residential programs from Entergy New Orleans and Ameren Illinois. First, we will hear how Ameren incentivized smart thermostat adoption among their customers, including delivering free smart thermostats to thousands of low-income consumers. Then, we will learn about several […]
In the final webinar in the Summertime Energy Savings series, we will hear from three utilities on alternative rate programs for residential customers. First, Consumers Energy will describe its recently launched default Time of Use program and the outreach strategies that enabled a transition focused on excellent customer experiences. Then, Con Edison and Orange & […]
Rocky Mountain Utility Exchange facilitates a networking and professional development conference for staff representatives of energy and water utilities serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency, load management, distributed energy and customer service operations. This event attracts about 150 utility and government […]
In this webinar on Tuesday, Sept. 21 at 1 p.m. (ET), we will explore how electricity providers can improve the customer experience around electric vehicles (EVs). First, Karl Popham at Austin Energy will discuss the utility's online EV Buyer's Guide, a first-of-its-kind, interactive consumer engagement solution to help people make the switch from gas to […]
