The annual Members Meeting & Fall Workshop is a two-day collaborative forum on the latest trends affecting energy consumers and how utilities and their partners can more effectively meet and exceed the evolving expectations of today’s consumers. Hosted by Con … Continue reading
The Smart Grid Customer Education Symposium is the longest-running, most influential gathering of utility industry professionals that meet annually to discuss best practices in smart grid customer education. Whether you are a utility looking to roll out advanced metering infrastructure … Continue reading
Is dynamic pricing the future of rate design for residential customers? Several electricity providers across the country have deployed dynamic pricing rate plans in recent years, and California’s utilities are currently transitioning to time-of-use rates at the direction of the … Continue reading
Gain real-world insight from practitioners and energy utilities active in the demand response, load management and distributed energy resources marketplace. Over 250 energy industry professionals are expected to attend. Don't miss SECC's President & CEO Patty Durand present findings from … Continue reading
gridCONNEXT brings together business, utility, finance, and policy leaders to explore the most important topics impacting the grid. The event convenes world-class experts to explore diverse perspectives and uncover market innovations poised to redraw the electric utility landscape. With the … Continue reading
It’s been an eventful year at the Smart Energy Consumer Collaborative (SECC) – from our groundbreaking “Understanding Your SMB Customers” report and forward-looking “Consumer Platform of the Future” research to the many excellent education resources produced throughout the year. In … Continue reading
Our past research has revealed that roughly 40 percent of consumers engage only periodically in energy-related measures. The forthcoming “Consumer Values: Moving the Engagement Needle” report explores these “selectively engaged” consumers and provides recommendations for starting them on the energy … Continue reading
The Smart Energy Consumer Collaborative’s annual Consumer Symposium is a one-of-a-kind industry event that focuses exclusively on energy customers and their relationships with the smart grid, grid edge technologies and related utility programs & services. Through engaging, interactive sessions with … Continue reading
Join us in New Orleans at DistribuTECH 2019 starting on Tuesday, February 5, 2019. Utilities. Renewables. The Energy Future. Once just the utility industry's go-to event for learning, networking and buying, the conference's role has broadened as renewables look to … Continue reading
As technology has matured, electric vehicles are emerging as affordable options for low income areas for both purchase / lease AND long-term maintenance (no oil changes, no transmission service, long battery life, etc). In addition to being affordable, electric vehicles … Continue reading
Once a year, the Midwest Energy Efficiency Alliance (MEEA) invites all energy stakeholders to gather at the annual Midwest Energy Solutions Conference (MES) to raise awareness and reinforce the importance of energy efficiency in the Midwest. MES is about celebrating … Continue reading
Join us on Wednesday, March 6 at 1 p.m. (ET) for a one-hour webinar featuring the five winners of the 2019 Best Practices Awards – Austin Energy, AVANGRID, Entergy, NB Power and Reliant. During this Peer Connect Webinar, representatives from … Continue reading
Electric vehicles are becoming a viable alternative to traditional gasoline vehicles, and electric utilities are taking notice. In this hour-long webinar, SEPA and other experts will explain how to implement and measure proactive customer education and engagement that will increase … Continue reading
Greentech Media’s Grid Edge East will examine the energy customer of tomorrow and how new innovative business models are quickly emerging, with a focus on how T&D innovation and decentralization can result in more resilient energy systems. This exciting, new … Continue reading
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle … Continue reading
Join Zpryme on April 15 – 18, 2019 as they honor the heroes that help provide safe and reliable electricity, as well as explore the realistic state and future of energy. ETS19 will highlight how utilities can have a positive … Continue reading
The smart home has gone mainstream. Once a niche luxury for early adopters, more and more Americans now have at least one or two smart home products installed in their home. In fact, according to a new report, there are … Continue reading
Join SECC President & CEO Patty Durand on the Data Analytics for Consumer Benefit panel May 6 alongside Raiford Smith of Entergy.
How have the needs and wants of energy consumers evolved in recent years? And what have electricity providers implemented to meet these evolving expectations? In this hour-long Research Brief Webinar, the speakers will discuss the five key takeaways on the … Continue reading
The proliferation of customer usage data has enabled sophisticated analytics that can provide account-specific recommendations, identify trends and patterns, and allow more efficient operations to support customers. What these powerful tools cannot do is look inside the minds and beliefs … Continue reading
Join PLMA for the 39th PLMA Conference in Minneapolis and gain real-world insight from practitioners and energy utilities active in the demand response, load management and distributed energy resources marketplace. Over 250 load management professionals are expected to attend.
The content at the 2019 forum will center around the most pressing variables facing competitive energy. Together, the conference will delve into these intertwining topics, realizing the importance of all these variables working cohesively together to advance competitive energy forward. … Continue reading
Join SECC's Nathan Shannon at the AclaraConnect conference, where leaders, innovators and people who make things happen gather to share secrets to success and learn about the latest in the electric, water and gas utility industries. This year’s theme, Partners … Continue reading
The 4th Annual Grid Modernization Forum closely examines lessons learned to date by industry leaders pushing the frontiers of grid modernization and reliability. Key technology innovators and executives will come together to share perspectives on how best to leverage smart … Continue reading
While EV sales have grown rapidly in the U.S. and are forecasted to increase as automakers launch new models, many consumers are still uninformed about the basic facts of owning and operating an electric vehicle. In this hour-long Peer Connect … Continue reading
The NEUAC Annual Conference is the nation's largest annual gathering of energy assistance leaders. During the three-day event, energy assistance professionals from across the country will convene at the Omni Fort Worth Hotel to take advantage of educational and networking … Continue reading
Come together and connect with Landis+Gyr, peers, partners and industry experts at Exchange 2019. Attendees are in for three days full of user forums, training sessions, utility case studies and guest speakers who will challenge and inspire, including SECC’s President … Continue reading
In this Research Brief Webinar, we will reveal the major findings and key implications from the seventh wave of SECC’s flagship “Consumer Pulse and Market Segmentation Study”. Since 2011, SECC has examined consumers by attitudes, interests and behaviors, and this … Continue reading
ACI’s 2019 Smart Home Energy Management Systems Conference will bring together senior representatives from energy utilities, home energy management system providers, smart home platform developers and technology providers, industry associations and more. The two-day event will feature informative presentations and … Continue reading
This conference will bring together forward-thinking credit, collections, billing and customer services professionals within the utility sector to discuss how the utility sector can better identify vulnerable customers, work in partnership with them, strategically engage third parties and improve profits. … Continue reading
Many electricity providers today are looking to expand on their relationships with their residential customers by offering services beyond basic electricity delivery. These services can be closely linked to energy, like an online marketplace with energy-efficient products, or a slightly … Continue reading
There is only one place where all of the top electricity stakeholders, from regulators, ISOs and utilities to technology providers, academics and government agencies, put their heads together to determine how we will modernize the electric sector: the Grid Evolution … Continue reading
For many residential customers, the monthly power bill – whether in paper or digital format – is a core part of their relationship with their electricity providers, and it may be the only routine touchpoint for some customers. At the … Continue reading
Due to strides in the deployment of AMI, the growth in renewable energy and other factors, electricity providers across the nation are increasingly looking to help balance daily load with alternative rate structures, where price signals are used to encourage … Continue reading
The annual Members Meeting & Fall Workshop is a two-day collaborative forum on the latest trends affecting energy consumers and how utilities and their partners can more effectively meet and exceed the evolving expectations of today’s consumers. Hosted by Xcel … Continue reading
Radical changes in energy sources, distribution systems and usage are surging through the electrical infrastructure of the Pacific Northwest. To help all stakeholders move forward on modernizing the regional grid, Grid Forward is hosting GridFWD 2019, an innovative collaborative event … Continue reading
Itron Utility Week brings the best of our community – industry leaders, innovators and more – together to share ideas, learn lessons and design the future we need for ourselves, our businesses and our communities. Together, we know we can … Continue reading
In 2019, the SEEA Conference will focus on the dynamic, interconnected roles played by policy, transportation and technology in the region’s energy future. As the paths of each of these disciplines overlap and merge, we anticipate new jobs (and categories … Continue reading
Join more than 300 public power professionals who focus on customer services and community connections. At APPA’s Customer Connections Conference, you’ll have plenty of opportunities to compare notes, discover best practices and learn from case studies. Join SECC’s President & … Continue reading
Established in 2018, the Smart Utility Summit is the combination of the Municipal Smart Grid Summit for electric public power utilities and the Rural Smart Grid Summit for electric cooperatives, with the addition of investor-owned utilities. Following the success of … Continue reading
While both rooftop and community solar have grown rapidly in the U.S. in recent years, many consumers that are interested in these technologies and related programs still have a lot of questions and often find participating to be difficult. In … Continue reading
Gain real-world insight from practitioners active in load management, including distributed energy resources and demand response. About 300 load management practitioners are expected to attend from energy utilities and government agencies as well as industry allies, including consultants and solution … Continue reading
The Behavior, Energy & Climate Change Conference (BECC) is the premier international conference focused on understanding human behavior and decision-making and using that knowledge to accelerate the transition to a low-carbon future. The BECC Conference is convened by the American … Continue reading
While many Americans report being interested in electric vehicles (EVs), there remain several hurdles impeding more widespread adoption, including a perceived lack of charging infrastructure. In this Peer Connect Webinar on Thursday, Nov. 21 at 4 p.m. (ET), featured speakers … Continue reading
Distributed energy resources, or DERs, are steadily moving into the mainstream as electric utilities seek to develop a cleaner, more flexible grid and consumers increasingly see DERs as solutions for their energy-related needs and preferences. In this Research Brief Webinar … Continue reading
SECC published four primary research reports in 2019, including the seventh wave of the “Consumer Pulse and Market Segmentation” series and deep dives into consumer needs around rate design and distributed energy resources (DERs). In this Research Brief Webinar on … Continue reading
SECC’s 2020 Consumer Symposium: Consumers and the Future of Energy is a one-of-a-kind industry event that focuses exclusively on energy customers and their relationships with the smart grid, grid edge technologies and related utility programs & services. Through engaging, interactive … Continue reading
DistribuTECH International is the leading annual transmission and distribution event that addresses technologies used to move electricity from the power plant through the transmission and distribution systems to the meter and inside the home. The conference and exhibition offer information, … Continue reading
The NET Conference is Touchstone Energy's signature business-to-business conference that brings together national, regional and local energy managers with co-op key account and energy services professionals from around the country. Celebrating 20 years of programming, the NET has become an … Continue reading
MEEA’s annual Midwest Energy Solutions (MES) Conference is the region’s largest energy efficiency event, bringing together more than 680 of the industry’s most influential professionals for three days of inspiring talks, unparalleled networking and insightful panels. MES is a unique … Continue reading
In this Peer Connect Webinar, we will focus on community-based strategies for consumer outreach and education in green utility practices related to the smart grid rollout in the Chicago area. Initial upgrades to Illinois’s aging power grid began in 2012, … Continue reading
In this Peer Connect Webinar on Tuesday, March 24 at 1 p.m. (ET), we will hear 15-minute, case study-style presentations from winners in three of the six categories: Product Innovation, Consumer Education and Underserved Markets. ComEd will discuss the Bronzeville … Continue reading
In this first webinar in SECC's Spring Work-from-Home Webinar Series, SECC's President & CEO Patty Durand will cover some of the insights from a new white paper on beneficial electrification. Based on a series of interviews with industry leaders, the … Continue reading
The 41st PLMA Conference, originally scheduled to be presented in Scottsdale, Arizona, will instead be presented online with a mix of live and pre-recorded content presented at no charge to members and non-members alike. The updated conference agenda includes live … Continue reading
In the second half of the two-part webinar series on electrification, SECC's President & CEO Patty Durand will continue the exploration of the top insights from SECC's new white paper on beneficial electrification and residential energy consumers. In the second … Continue reading
In the first webinar of the series on lower-income consumers, SECC's Deputy Director Nathan Shannon will set the stage with the key findings from the "Spotlight on Low-Income Consumers: Revisiting Their Needs and Wants" report. In the second half of … Continue reading
In the second webinar of the series on lower-income consumers, we will be joined by Carmen Carruthers, outreach manager for the Citizens Utility Board (CUB) of Minnesota, and Tina Koecher, manager of customer experience operations at Minnesota Power, an electric … Continue reading
In the final webinar on lower-income consumers, Tomer Borenstein, a co-founder with BlastPoint, will discuss how electricity providers can identify and assist their customers that are the most vulnerable, especially in light of the coronavirus pandemic. For the second half … Continue reading
The 5th Annual Grid Modernization Forum, May 19-20, 100% online at www.grid-modernization-forum.com, will closely examines lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how … Continue reading
In the next section of the Spring Work-from-Home Webinar Series, we will explore whether the consumer benefits promised by smart grid investments have been realized over the past decade. During the first session, SECC’s President & CEO Patty Durand will … Continue reading
In the second part of the webinar series on the consumer benefits of smart grid investments, Dan York, a policy program fellow with ACEEE, will discuss research published earlier this year that found that most utilities have vastly underused AMI … Continue reading
As electric utilities and policymakers look for ways to address climate change, widespread electrification is likely on the horizon. While the industry is grappling with options and opportunities, it is important to understand consumer interest in electrification and the consumer … Continue reading
Over the last few months, the COVID-19 pandemic has quickly transformed the day-to-day lives for most Americans. Many have unfortunately found themselves out of work or with reduced hours, while everyone has been spending more time at home except for … Continue reading
Up-front deposits are a source of friction between consumers and utility companies, and can be a barrier to establishing service quickly and easily. Moreover, helping consumers stay current and connected is also a major challenge for utility providers. Due to … Continue reading
During the COVID-19 pandemic, smart speakers have played a key role in keeping people informed and connected despite social distancing. With more Americans using smart speakers and voice apps than ever before, utilities and other stakeholders have an opportunity to … Continue reading
In this webinar, we will look at how industry stakeholders can help consumers engage in time-of-use (TOU) rates, especially during the COVID-19 pandemic. First, Kari Binley, a manager at ecobee, will discuss ecobee’s TOU optimization feature that was developed to … Continue reading
Right now, utilities have a unique opportunity to connect with their customers. This webinar will take an in-depth look at the latest media and consumer behavioral trends and examine how innovative engagement strategies can make the most of them. In … Continue reading
Join EUCI for a conference that will bring together utility and industry experts who must daily interact with the billing process and payment systems. They will draw upon their experience to address issues surrounding advances in billing technology and payment … Continue reading
At this year’s Consumer Symposium, the Smart Energy Consumer Collaborative announced the six winners of the 2020 Best Practices Awards. In this Peer Connect Webinar on Wednesday, Sept. 9 at 1 p.m. (ET), we will hear 15-minute, case study-style presentations … Continue reading
Join Bidgely on September 14 to 18 for five short, high-impactful days of sessions covering key topics such as resiliency, hyper-personalization, beneficial electrification, and more. The agenda includes Patty Durand, SECC's President & CEO during the Beneficial Electrification and Customer … Continue reading
Online marketplaces have become increasingly common in recent years as a means to connect consumers with energy-related products, services and information. Over time, these platforms have expanded their capabilities and offerings and have proven to be an effective means for … Continue reading
The “Modern Customer Engagement Journey” research illustrates consumers’ attitudes and values related to energy, the smart home, electricity providers and more during the COVID-19 pandemic. This unique project includes five videos and a report that were developed from more than … Continue reading
Join SECC for the 10th Annual Members Meeting & Fall Workshop, a three-day virtual forum on the latest trends affecting energy consumers and how stakeholders can more effectively meet and exceed the expectations of today’s consumers. The Virtual Members Meeting … Continue reading
Join the national network of public power professionals who focus on customer services and community connections. You’ll have plenty of opportunities to compare notes, discover best practices, and learn from case studies. You will also meet other utility professionals — … Continue reading
The 42nd PLMA Conference, originally scheduled to be presented in Baltimore, Maryland, will instead be a virtual event with a mix of live and pre-recorded content. The conference agenda includes half-day live sessions on Tuesday, November 10, Wednesday, November 11, … Continue reading
In this one-hour webinar on Wednesday, November 18 at 1 p.m. (ET), we will examine the top findings from the “Understanding Lower-Income Consumers and the Smart Energy Future” report, which is based on a survey of 1,000 consumers with household … Continue reading
In this one-hour webinar on Wednesday, December 16 at 1 p.m. (ET), we will look at several utility programs and strategies that have been featured in SECC’s case studies throughout 2020. These initiatives were selected due to the notable benefits … Continue reading
Fuel up on current best practices in program implementation, evaluation, technology and marketing at AESP's 31st Annual Conference. This virtual conference will feature conversations about key current topics, including energy equity, diversity, electrification and decarbonization. Join SECC's Deputy Director Nathan … Continue reading
Utilities are expanding demand response (DR) programs to increase both the scale and value created for both consumers and the utility. Collaboration is key, with technology partners helping more effectively engage consumers and manage a wider range of connected and … Continue reading
This webinar was originally scheduled for Thursday, February 18 at 1 p.m. (ET); however, due to the emergency situation in Texas, it will now broadcast on Thursday, February 25 at 1 p.m. (ET). We apologize for any inconvenience. While smart … Continue reading
In this webinar on Tuesday, March 9 at 1 p.m. (ET), we will look at how stakeholders can assist consumers as they continue to deal with challenges related to COVID-19. First, Aimee Gendusa-English, Lead Service Liaison at Illinois CUB, will … Continue reading
In this Research Brief Webinar on Tuesday, March 30 at 1 p.m. (ET), featured speakers will discuss the six major themes on energy consumers’ needs and wants from the “2021 State of the Consumer” report, a meta-analysis of SECC’s 2020 … Continue reading
SECC's virtual 2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era is a one-of-a-kind event that focuses on energy customers and their relationships with the smart grid, grid edge tech and related programs & services. Through engaging sessions with … Continue reading
Gain real-world insight from practitioners active in load management, including distributed energy resources and demand response. About 300 load management practitioners are expected to attend the 43rd PLMA Conference online, including private and publicly owned utilities, technology companies, energy and … Continue reading
The 6th Annual Grid Modernization Forum, May 11-12, 2021 in Chicago, will examine lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to … Continue reading
At this year’s virtual Consumer Symposium on April 21, the Smart Energy Consumer Collaborative will announce the six winners of the 2021 Best Practices Awards, which recognize customer-centric innovation and excellence from electricity providers. In this Peer Connect Webinar on … Continue reading
Every customer has different wants, interests and needs. And consumers expect to receive relevant communication. That’s why your energy utility needs to personalize your communications through audience segmentation. By identifying your customers’ motivations or interests, you can better target them … Continue reading
In this Energy Central webinar, speakers from Consumers Energy, PSEG-LI and Sacramento Municipal Utility District (SMUD) will share their time-of-use (TOU) best practices, along with advice on how to successfully champion these transitions internally. In addition, the panelists will discuss … Continue reading
Are adopters of smart home technologies satisfied with the devices in their home? Are they fully taking advantage of energy-saving capabilities? Why have non-adopters not pursued these devices? And what benefits and messaging would motivate them to adopt? These are … Continue reading
With summertime in full swing, we will take a deep dive into recent energy efficiency programs from California’s investor-owned utilities that incentivized smart thermostat adoption among residential customers. Based on an evaluation from DNV, the presentation will look at the … Continue reading
In the second webinar in the series on summertime energy savings, we will take a look at residential programs from Entergy New Orleans and Ameren Illinois. First, we will hear how Ameren incentivized smart thermostat adoption among their customers, including … Continue reading
In the final webinar in the Summertime Energy Savings series, we will hear from three utilities on alternative rate programs for residential customers. First, Consumers Energy will describe its recently launched default Time of Use program and the outreach strategies … Continue reading
Rocky Mountain Utility Exchange facilitates a networking and professional development conference for staff representatives of energy and water utilities serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency, load … Continue reading
In this webinar on Tuesday, Sept. 21 at 1 p.m. (ET), we will explore how electricity providers can improve the customer experience around electric vehicles (EVs). First, Karl Popham at Austin Energy will discuss the utility's online EV Buyer's Guide, … Continue reading
At Itron Inspire, we’ll explore the possibilities for a better connected, sustainable and resourceful future. By gathering leaders from across energy, water, IIoT and smart communities, we’ll explore technology and services to drive business transformation, reimagine customer engagement and ignite … Continue reading
Bidgely Engage Virtual, taking place October 5-8, is dedicated to the role of customer-centric AI in accelerating the energy industry. This year’s conference focuses on an analytics approach to driving our clean energy future, highlighting the compounding benefits of data-driven decisions … Continue reading
The Winter 2021 Freeze event touched Texans like no disaster in history, setting abundant records for its 254-county extent, severity of cold, freeze duration, and ice-snowfall accumulations. Texas simply was not prepared for this winter storm. Along with the rolling … Continue reading
In this webinar on Wednesday, Oct. 27 at 1 p.m. (ET), we will review the key findings from SECC's "Understanding the Needs and Wants of Renters" report, which looks at who residential renters are today and how electricity providers and … Continue reading
The Behavior, Energy & Climate Change Conference (BECC) is the premier conference focused on understanding human behavior and decision making and using that knowledge to accelerate the transition to a low-carbon future. Join SECC's President & CEO Nathan Shannon virtually … Continue reading
The 44th PLMA Conference, scheduled for November 8-10, 2021, will once again offer real-world insights from a diversity of energy practitioners whose work focuses on load management, demand response and distributed energy resources. Join SECC's President & CEO Nathan Shannon … Continue reading
Join us at the Georgia Tech Hotel and Conference Center in Atlanta for SECC's 2021 Members Meeting & Fall Workshop, our first in-person event in nearly two years! The day-and-a-half conference will include two keynote addresses, several interactive panel discussions … Continue reading
This year's Canadian Electricity Association Fall Symposium, scheduled for November 24 focuses on the theme of Powering Partnerships. SECC's Deputy Director Jason McGrade will join a panel of experts to discuss the changing needs of the consumer.
In this webinar on Wednesday, Dec. 15 at 1 p.m. (ET), we will explore key insights and best practices from SECC's upcoming "Understanding Renters: Serving the Needs of Small Business" report. During the one-hour presentation, the speakers will offer insights … Continue reading
Americans are increasingly adding new smart home technologies – including smart thermostats, appliances and lighting – to their homes, but what do consumers want from these devices, particularly when it comes to energy? Using the Smart Energy Consumer Collaborative’s propriety … Continue reading
Join the Midwest Energy Efficiency Alliance for the 20th anniversary of the region’s premier energy efficiency event. The 2022 Midwest Energy Solutions Conference will reunite the industry’s top innovators and decision-makers in in the heart of Chicago for three days … Continue reading
Join SECC's President & CEO Nathan Shannon as he discusses The Smart Home and Energy Data Management at AESP's 32nd Annual Conference & Expo, one of the premier energy industry conferences. This year's event will take place on February 7-10, … Continue reading
With dozens of new electric vehicles (EVs) slated to be available in the next few years and rising interest among American consumers, we conducted the “Electric Vehicles: Driving the Customer Experience” research to provide industry stakeholders with insights on consumer … Continue reading
SECC joins a diverse group from government, industry, academia, and non-profit organizations at the 2022 Texas Energy Summit on March 2-4. This conference focuses on the intersection of air quality and energy with sessions on energy management, renewable energy, storage, zero … Continue reading
The 45th PLMA Conference, scheduled for April 6-8, 2022 in Baltimore, will once again offer real-world insights from a diversity of energy practitioners whose work focuses on load management, demand response and distributed energy resources.
During this Research Brief Webinar on Thursday, April 7 at 1 p.m. (ET), we will reveal the six big-picture themes on today’s energy consumers from the “2022 State of the Consumer” report, which was developed through an in-depth analysis of … Continue reading
The 7th Annual Grid Modernization Forum, May 10-11, 2022 in Chicago, examines lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to leverage … Continue reading
Connect with peers, partners, and industry experts at Exchange 2022, Landis+Gyr's premiere annual event that brings together the energy management community. Join us in Orlando, FL on May 16-19 as together we explored how the energy management community is leading … Continue reading
Following the challenging times of the COVID-19 Pandemic, utilities now face changing expectations from consumers. SECC’s latest research will showcase the current state of the consumer and how utilities can build engagement, improve outreach and increase customer satisfaction among the … Continue reading
In this Peer Connect Webinar on Tuesday, May 17 at 1 p.m. (ET), we will explore how electricity providers and other industry stakeholders can help consumers transition from fossil fuels to electricity for space heating, water heating, cooking and more. … Continue reading
Join SECC's President & CEO Nathan Shannon at DISTRIBUTECH International 2022 for a panel exploring the relationships between residential customers, smart home technologies and energy usage data. This panel will discuss consumer interest in various smart home devices (including smart … Continue reading
Join SECC at DISTRIBUTECH International in Dallas for the 2022 Consumer Symposium, a one-of-a-kind event that focuses on energy customers and their relationships with the smart grid, grid edge tech and related programs & services. Through engaging sessions with industry … Continue reading
Organized by the Smart Grid Observer, the 2nd Annual EV Charging Infrastructure Summit - North America, June 7-8, 2022 in Chicago, convenes top industry experts and utility professionals to examine how growing EV adoption rates will impact the network, and … Continue reading
Contact centers have long been the primary means of customer service in utilities. But evolving customer needs and expectations are forcing these centers to be more nimble, responsive, and tech-savvy. Utilities that leverage their contact centers to address both customer … Continue reading
During this Peer Connect Webinar on Tuesday, June 28 at 1 p.m. (ET), we will delve into the winning programs from the 2022 Best Practices Awards in two categories – SMB Engagement and Consumer Engagement. Join guest speakers from London … Continue reading
Join AESP Southeast on July 14-15 at the Raleigh Sheraton for their annual conference. This year’s conference theme was chosen as an homage to both the Southeast region’s current issues, such as energy justice, resiliency and changing consumer behaviors and … Continue reading
During this Research Brief Webinar on Tuesday, August 9 at 1 p.m. (ET), we will reveal the five new consumer segments developed in the “Consumer Pulse and Market Segmentation – Wave 8” study. The featured speakers will provide a thorough … Continue reading
During this Peer Connect Webinar on Wednesday, August 24 at 1 p.m. (ET), we will delve into successful load management programs and provide details specifically on the benefits that have been delivered to consumers. To begin, Saint John Energy will … Continue reading
During this DISTRIBUTECH webcast, SECC's Deputy Director Jason McGrade will provide a refreshed look at American consumers and what they think about energy. He will discuss what consumers know about energy efficiency (and where they get that info), their awareness … Continue reading
SECC will take part in Cooperative Insights' 2022 Member Engagement Summit on Wednesday, Sept. 21 through Thursday, Sept. 22 at the Renaissance Raleigh North Hills Hotel in Raleigh, N.C. Learn how our latest customer segmentation framework can help cooperatives deliver … Continue reading
Itron Inspire brings together leaders from across the energy, water, IIoT and smart city communities to share knowledge, learn from one another and explore the possibilities for a better connected, sustainable and more resourceful future. The main event, the Knowledge … Continue reading
During this Peer Connect Webinar on Wednesday, October 12 at 1 p.m. (ET), we’ll hear two electricity providers – MCE, a Community Choice Aggregation agency in California, and EnergyUnited, an electric cooperative in North Carolina – discuss their innovative programs … Continue reading
Join us at host utilities Ameren Missouri and Ameren Illinois in St. Louis on October 25-26 for the 2022 Members Meeting & Fall Workshop. This year's event, which is free for members, will feature one full day of panels and … Continue reading
The 46th PLMA Conference, scheduled for November 14-16, 2022, will offer real-world insights from a diversity of energy practitioners whose work focuses on load management, demand response and distributed energy resources.
Join the Midwest Energy Efficiency Alliance for the region’s premier energy efficiency event. The 2023 Midwest Energy Solutions Conference will reunite the industry’s top innovators and decisionmakers in in the heart of Chicago for three days of inspiring talks, unparalleled … Continue reading
Join the Smart Energy Consumer Collaborative at DISTRIBUTECH International for the 2023 Consumer Symposium, a one-of-a-kind event focusing on residential customers and their relationships with the smart grid, grid edge tech, electric vehicles and related programs & services.
Join PLMA for their DISTRIBUTECH 2023 PLMA Member Meetup in sunny San Diego, California! Stop by the Broken Yolk Café on 355 6th St. and grab a bite on Tuesday, February 7 from 7 to 8:15 a.m., before the morning’s … Continue reading
Join us at the leading transmission & distribution event, DISTRIBUTECH International®️, taking place February 7-9 in San Diego. Experience 13 expert-led education tracks, unparalleled networking opportunities and a packed trade show floor with 400+ solution providers. Save 20 percent on … Continue reading
During this one-hour Peer Connect Webinar on Thursday, February 23 at 1 p.m. (ET), we will delve into SECC’s new “Segmentation in Action: Advancing the Customer Relationship” white paper, which provides detailed information on how to engage each of SECC’s … Continue reading
Program managers, marketers, evaluators, consultants, policy experts and manufacturers in clean energy and efficiency gather to design to build the future. AESP’s Annual Conference program marries diverse perspectives with unrivaled expertise to create a learning experience that can’t be replicated.
Advances in end-use technology and low-carbon electric generation, coupled with improvements in grid connectivity and consumer awareness and acceptance, have increased the value of beneficial electrification. This event will convene leaders from Georgia to discuss opportunities and challenges around further … Continue reading
Governments and utilities around the globe are focusing on net-zero, energy accessibility, reliability and affordability – and with it comes profound progression in the way people manage energy services. The SEW Digital Energy and Water Roadshow 2023 makes a stop … Continue reading
During this Research Brief Webinar on Wednesday, March 29 at 3 p.m. (ET), SECC’s Deputy Director Jason McGrade will give an overview of the “2023 State of the Consumer” report, which reviews SECC’s consumer research from 2022 and provides recommendations … Continue reading
Join SECC in Chicago on April 24th for a panel discussion on Distribution Innovation. From Substation to Feeder & Lateral to the End-Use Customer, SECC Deputy Director Jason McGrade joins a panel of industry leaders to discuss the changing needs within … Continue reading
From heat pumps to smart thermostats, many electricity providers today are engaging with consumers through innovative programs designed to help lower bills and advance energy equity. During this one-hour Peer Connect Webinar on Thursday, April 27 at 1 p.m. (ET), … Continue reading
The 47th PLMA Conference, now being planned for May 8-10, 2023, will offer real-world insights into flexible load management, DERs as grid resources, EV grid impacts, LMI programs and more! We hope you'll join us for exceptional peer-selected sessions; plentiful … Continue reading
The Electric Vehicle Driver Experience (EVDX) Solutions Lab is the first EV event to focus exclusively on understanding and improving the consumer and business EV experience and journey. It concentrates on programmatic solutions for utilities, governments, and non-profits currently working … Continue reading
Connect with peers, partners and the Landis+Gyr community at Exchange 2023. You will experience three days of user forums, training sessions, utility case studies and guest speakers who will challenge and inspire. Covering a range of topics, you'll come away … Continue reading
The 8th Annual Grid Modernization Forum in Washington, D.C. will examine lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to leverage smart … Continue reading
During this Research Briefing Webinar on Thursday, June 15 at 1 p.m. (ET), we will share the key findings from the "Renewables: Engaging Consumers in the Clean Energy Transition" report, which aims to uncover the communications and engagement strategies needed … Continue reading
The Smart Energy Consumer Collaborative (SECC) invites you to the Atlanta Members Summer Luncheon hosted by Southface Energy Institute on Wednesday, July 19! From 11:30 a.m. to 1 p.m. (ET), members will have the opportunity to hear updates on SECC’s … Continue reading
Join rate design professionals in Austin, Texas to hear SECC's Deputy Director Jason McGrade discuss consumer awareness and understanding of today's electric rate plans. This session will provide a detailed look at what today's consumers know, think and feel about … Continue reading
During the second 30-minute webinar in our series on energy affordability issues, we will continue sharing findings from the "Alleviating Americans’ Energy Burdens" survey, which investigated Americans’ struggles to pay their electric bills over the past year and the steps … Continue reading
The Smart Utility Summit offers an opportunity for Electric Utilities from Municipalities and Rural Cooperatives across North America to connect with the industry's leading and most promising solution providers. The Summit also provides Utility Professionals an opportunity to network with … Continue reading
Join us in Indianapolis at AESP's Summer Con to learn how utilities are continuing to explore different types of rate plans and payment options, while answering the question "what do consumers actually understand about these offerings?" SECC's Deputy Director Jason … Continue reading
During the third and final 30-minute webinar in our summer series on energy affordability issues, we will share some closing thoughts on the new "Alleviating Americans’ Energy Burdens" survey. Then, we will hear related presentations from Christopher Ayers, Executive Director … Continue reading
Join us for the 2023 Members Meeting & Fall Workshop, which will be hosted by Red Ventures in Charlotte on October 4-5! Registration is now open for members, and the two-day agenda will be available in the first half of … Continue reading
Inspire is Itron's premier, customer-focused event for utilities and smart communities. By gathering industry leaders together, Itron is able to explore technology and services to drive business transformation, reimagine customer engagement and ignite innovation. The main event, the Knowledge Conference, … Continue reading
Hear from SECC's Deputy Director Jason McGrade as he leads a panel focused on educating and involving customers in the energy transition. As customers become more central to the energy transition, many face a steep learning curve to make sense … Continue reading
Don’t miss this opportunity to learn from experts and connect with peers. Dive into 55+ sessions and 50+ demos to experience the groundbreaking AI innovations from Dreamforce. Discover how you can revolutionize business and become an Einstein with the world’s … Continue reading
During our final webinar of the year on Thursday, December 7 at 1 p.m. (ET), we will share findings from the "Extreme Weather and Power Outages: Communicating with Customers" survey, which explored how to communicate with consumers about extreme weather … Continue reading
In this session, SECC's Deputy Director Jason McGrade will dive into residential consumers’ awareness and understanding of today’s electric rate plans. Based on findings from SECC report - Electric Bills and Rate Plans: Consumer Awareness and Understanding, this session will … Continue reading
During this Research Brief Webinar on Thursday, February 15 at 1 p.m. (ET), we will conduct a deep dive into the "Customer Satisfaction and the Smart Grid" report, which was based on a nationally representative survey of 1,500 Americans. The … Continue reading
Join us for the 2024 Consumer Symposium, which will be held as part of DISTRIBUTECH International in Orlando on Monday, February 26.
EMC, the largest and longest-running gathering of retail energy executives in North America, brings together hundreds of energy companies, utilities, marketers, vendors, and suppliers in the retail energy industry to engage, educate and empower the competitive energy market and help … Continue reading
As electricity providers move toward customer-centricity, they have a multitude of customer engagement and education strategies to consider for connecting with different types of consumers. During this one-hour Peer Connect Webinar on Tuesday, April 9 at 1 p.m. (ET), we … Continue reading
Over the past year, the Smart Energy Consumer Collaborative (SECC) conducted consumer research studies on electrification, the smart grid and renewable energy – plus Snapshot Surveys on energy burdens, outages and more. During this Research Brief Webinar on Wednesday, April … Continue reading
The 49th PLMA Conference will offer real-world insights into flexible load management, DERs as grid resources, decarbonization, EV managed charging and much more! Join PLMA in Portland, Oregon for exceptional peer-selected sessions, plentiful networking and important insights into the evolving energy transition.
During this one-hour Peer Connect Webinar on Wednesday, May 15 at 1 p.m. (ET), we will begin by reviewing the key findings from the new "Electric Vehicles: Exploring Consumers' Cost Concerns" survey. Then, we will hear from three electricity providers … Continue reading
SECC's President & CEO Nathan Shannon will be sharing insights from the forthcoming small-and-medium business research. At Customer Connect 2024 in Denver, attendees will have the opportunity to engage with fellow industry leaders, ecosystem players, analysts and policymakers to drive … Continue reading
During this Research Brief Webinar on Tuesday, June 18 at 1 p.m. (ET), we will share the key findings from the "Understanding the SMB Landscape: New Needs and Concerns" report. Then, we will hear case studies on SMB programs from … Continue reading
