SECC published four primary research reports in 2019, including the seventh wave of the “Consumer Pulse and Market Segmentation” series and deep dives into consumer needs around rate design and distributed energy resources (DERs). In this Research Brief Webinar on Wednesday, January 22 at 1 p.m. (ET), featured speakers will discuss the five major themes […]
SECC’s 2020 Consumer Symposium: Consumers and the Future of Energy is a one-of-a-kind industry event that focuses exclusively on energy customers and their relationships with the smart grid, grid edge technologies and related utility programs & services. Through engaging, interactive sessions with industry thought leaders, Symposium attendees will gain actionable insights and tactics for developing […]
DistribuTECH International is the leading annual transmission and distribution event that addresses technologies used to move electricity from the power plant through the transmission and distribution systems to the meter and inside the home. The conference and exhibition offer information, products and services related to electricity delivery automation and control systems, energy efficiency, demand response, […]
The NET Conference is Touchstone Energy's signature business-to-business conference that brings together national, regional and local energy managers with co-op key account and energy services professionals from around the country. Celebrating 20 years of programming, the NET has become an incubator for showcasing innovation, providing national perspective on important industry issues, and demonstrating how businesses […]
MEEA’s annual Midwest Energy Solutions (MES) Conference is the region’s largest energy efficiency event, bringing together more than 680 of the industry’s most influential professionals for three days of inspiring talks, unparalleled networking and insightful panels. MES is a unique opportunity to stay up-to-date on the latest energy efficiency tech while getting a preview of […]
In this Peer Connect Webinar, we will focus on community-based strategies for consumer outreach and education in green utility practices related to the smart grid rollout in the Chicago area. Initial upgrades to Illinois’s aging power grid began in 2012, and part of the investment made by the Act was the creation of the Illinois […]
In this Peer Connect Webinar on Tuesday, March 24 at 1 p.m. (ET), we will hear 15-minute, case study-style presentations from winners in three of the six categories: Product Innovation, Consumer Education and Underserved Markets. ComEd will discuss the Bronzeville Community Microgrid; Austin Energy will cover their energy efficiency programs for multifamily renters; and finally, […]
In this first webinar in SECC's Spring Work-from-Home Webinar Series, SECC's President & CEO Patty Durand will cover some of the insights from a new white paper on beneficial electrification. Based on a series of interviews with industry leaders, the white paper provides an overview of the consumer risks and rewards related to beneficial electrification; […]
The 41st PLMA Conference, originally scheduled to be presented in Scottsdale, Arizona, will instead be presented online with a mix of live and pre-recorded content presented at no charge to members and non-members alike. The updated conference agenda includes live 2-hour-long webcasts on Tuesday, April 21 and Wednesday, April 22 as well as pre-recordings of […]
In the second half of the two-part webinar series on electrification, SECC's President & CEO Patty Durand will continue the exploration of the top insights from SECC's new white paper on beneficial electrification and residential energy consumers. In the second half of the webinar, Keith Dennis, Vice President - Consumer Member Engagement at National Rural […]
In the first webinar of the series on lower-income consumers, SECC's Deputy Director Nathan Shannon will set the stage with the key findings from the "Spotlight on Low-Income Consumers: Revisiting Their Needs and Wants" report. In the second half of the presentation, Wally Nixon, a legal advisor with the Arkansas Public Service Commission, will discuss […]
In the second webinar of the series on lower-income consumers, we will be joined by Carmen Carruthers, outreach manager for the Citizens Utility Board (CUB) of Minnesota, and Tina Koecher, manager of customer experience operations at Minnesota Power, an electric utility serving about 150,000 customers in northeastern Minnesota. The featured speakers will discuss Minnesota Power's […]
In the final webinar on lower-income consumers, Tomer Borenstein, a co-founder with BlastPoint, will discuss how electricity providers can identify and assist their customers that are the most vulnerable, especially in light of the coronavirus pandemic. For the second half of the webinar, we will be joined by Angie Ostaszewski, an energy efficiency advisor at […]
The 5th Annual Grid Modernization Forum, May 19-20, 100% online at www.grid-modernization-forum.com, will closely examines lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to leverage smart grid investment, effectively engage customers, and meet the challenges of the […]
In the next section of the Spring Work-from-Home Webinar Series, we will explore whether the consumer benefits promised by smart grid investments have been realized over the past decade. During the first session, SECC’s President & CEO Patty Durand will begin with an overview of the benefits that consumers expect from the smart grid. Then, […]
In the second part of the webinar series on the consumer benefits of smart grid investments, Dan York, a policy program fellow with ACEEE, will discuss research published earlier this year that found that most utilities have vastly underused AMI to help customers save energy. Michael Murray, the president of Mission:data, will discuss the opportunities […]
As electric utilities and policymakers look for ways to address climate change, widespread electrification is likely on the horizon. While the industry is grappling with options and opportunities, it is important to understand consumer interest in electrification and the consumer benefits from transitioning from fossil fuels in space heating, transportation, cooking and water heating. In […]
Over the last few months, the COVID-19 pandemic has quickly transformed the day-to-day lives for most Americans. Many have unfortunately found themselves out of work or with reduced hours, while everyone has been spending more time at home except for frontline workers. The energy sector, too, has felt the impacts of COVID-19 in the way […]
Up-front deposits are a source of friction between consumers and utility companies, and can be a barrier to establishing service quickly and easily. Moreover, helping consumers stay current and connected is also a major challenge for utility providers. Due to COVID-19, some areas have temporarily restricted late fees and collecting from past-due customers; many utilities […]
During the COVID-19 pandemic, smart speakers have played a key role in keeping people informed and connected despite social distancing. With more Americans using smart speakers and voice apps than ever before, utilities and other stakeholders have an opportunity to use this technology to connect with customers where they are, provide updates related to the […]
In this webinar, we will look at how industry stakeholders can help consumers engage in time-of-use (TOU) rates, especially during the COVID-19 pandemic. First, Kari Binley, a manager at ecobee, will discuss ecobee’s TOU optimization feature that was developed to help consumers save more automatically with their smart thermostats. Then, Jesse Smith, a partner with […]
Right now, utilities have a unique opportunity to connect with their customers. This webinar will take an in-depth look at the latest media and consumer behavioral trends and examine how innovative engagement strategies can make the most of them. In addition, ComEd will share insights and examples of how they’re adapting their energy efficiency program […]
Join EUCI for a conference that will bring together utility and industry experts who must daily interact with the billing process and payment systems. They will draw upon their experience to address issues surrounding advances in billing technology and payment processing. Learn more here > > >
At this year’s Consumer Symposium, the Smart Energy Consumer Collaborative announced the six winners of the 2020 Best Practices Awards. In this Peer Connect Webinar on Wednesday, Sept. 9 at 1 p.m. (ET), we will hear 15-minute, case study-style presentations from winners in three of the six categories: Culture Transformation, Consumer Engagement and SMB Engagement. […]
Join Bidgely on September 14 to 18 for five short, high-impactful days of sessions covering key topics such as resiliency, hyper-personalization, beneficial electrification, and more. The agenda includes Patty Durand, SECC's President & CEO during the Beneficial Electrification and Customer Expectations session on Thursday, September 17. Learn more here > > >
Online marketplaces have become increasingly common in recent years as a means to connect consumers with energy-related products, services and information. Over time, these platforms have expanded their capabilities and offerings and have proven to be an effective means for engaging residential energy consumers throughout the COVID-19 pandemic. In this Peer Connect Webinar on Tuesday, […]
The “Modern Customer Engagement Journey” research illustrates consumers’ attitudes and values related to energy, the smart home, electricity providers and more during the COVID-19 pandemic. This unique project includes five videos and a report that were developed from more than 30 on-camera interviews recorded from June 15 to July 2 in the U.S. and Canada. […]
Join SECC for the 10th Annual Members Meeting & Fall Workshop, a three-day virtual forum on the latest trends affecting energy consumers and how stakeholders can more effectively meet and exceed the expectations of today’s consumers. The Virtual Members Meeting will also cover the most pertinent areas of need for consumer research and education and […]
Join the national network of public power professionals who focus on customer services and community connections. You’ll have plenty of opportunities to compare notes, discover best practices, and learn from case studies. You will also meet other utility professionals — both veterans and those new to the electric utility industry — and share ideas and […]
The 42nd PLMA Conference, originally scheduled to be presented in Baltimore, Maryland, will instead be a virtual event with a mix of live and pre-recorded content. The conference agenda includes half-day live sessions on Tuesday, November 10, Wednesday, November 11, and Thursday, November 12, as well as on-demand sessions on a variety of important and […]
In this one-hour webinar on Wednesday, November 18 at 1 p.m. (ET), we will examine the top findings from the “Understanding Lower-Income Consumers and the Smart Energy Future” report, which is based on a survey of 1,000 consumers with household incomes under $50,000. The speakers will shed light on who these consumers are and how […]
In this one-hour webinar on Wednesday, December 16 at 1 p.m. (ET), we will look at several utility programs and strategies that have been featured in SECC’s case studies throughout 2020. These initiatives were selected due to the notable benefits that they have delivered to consumers. Eva Molnar will discuss SCE’s transition to time-of-use rates […]
Fuel up on current best practices in program implementation, evaluation, technology and marketing at AESP's 31st Annual Conference. This virtual conference will feature conversations about key current topics, including energy equity, diversity, electrification and decarbonization. Join SECC's Deputy Director Nathan Shannon as he leads a panel discussion on lower-income consumers.
Utilities are expanding demand response (DR) programs to increase both the scale and value created for both consumers and the utility. Collaboration is key, with technology partners helping more effectively engage consumers and manage a wider range of connected and distributed energy resources. In this webinar on Tuesday, Feb. 2 at 1 p.m. (ET), speakers […]
This webinar was originally scheduled for Thursday, February 18 at 1 p.m. (ET); however, due to the emergency situation in Texas, it will now broadcast on Thursday, February 25 at 1 p.m. (ET). We apologize for any inconvenience. While smart energy technologies are transforming the energy sector in many ways, lower-income communities, particularly People of […]
In this webinar on Tuesday, March 9 at 1 p.m. (ET), we will look at how stakeholders can assist consumers as they continue to deal with challenges related to COVID-19. First, Aimee Gendusa-English, Lead Service Liaison at Illinois CUB, will talk about recent legislation to help consumers with their energy bills during this time. Then, […]
In this Research Brief Webinar on Tuesday, March 30 at 1 p.m. (ET), featured speakers will discuss the six major themes on energy consumers’ needs and wants from the “2021 State of the Consumer” report, a meta-analysis of SECC’s 2020 research findings and case studies. Please bring questions on the needs and wants of today’s […]
SECC's virtual 2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era is a one-of-a-kind event that focuses on energy customers and their relationships with the smart grid, grid edge tech and related programs & services. Through engaging sessions with industry thought leaders, Symposium attendees will gain actionable insights for developing innovative solutions to engage […]
Gain real-world insight from practitioners active in load management, including distributed energy resources and demand response. About 300 load management practitioners are expected to attend the 43rd PLMA Conference online, including private and publicly owned utilities, technology companies, energy and energy solution providers, equipment manufacturers, research and academic organizations, government and regulatory staff, and consultants.
The 6th Annual Grid Modernization Forum, May 11-12, 2021 in Chicago, will examine lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to leverage smart grid investment, effectively engage customers, and meet the challenges of the changing energy […]
At this year’s virtual Consumer Symposium on April 21, the Smart Energy Consumer Collaborative will announce the six winners of the 2021 Best Practices Awards, which recognize customer-centric innovation and excellence from electricity providers. In this Peer Connect Webinar on Thursday, May 13 at 1 p.m. (ET), we will hear 15-minute, case study-style presentations from […]
Every customer has different wants, interests and needs. And consumers expect to receive relevant communication. That’s why your energy utility needs to personalize your communications through audience segmentation. By identifying your customers’ motivations or interests, you can better target them with specific messaging and content to reach conversion and program participation goals. Join Questline and […]
In this Energy Central webinar, speakers from Consumers Energy, PSEG-LI and Sacramento Municipal Utility District (SMUD) will share their time-of-use (TOU) best practices, along with advice on how to successfully champion these transitions internally. In addition, the panelists will discuss the value of GridX’s revenue-grade Enterprise Rate Engine to create the analytics and insight necessary […]
Are adopters of smart home technologies satisfied with the devices in their home? Are they fully taking advantage of energy-saving capabilities? Why have non-adopters not pursued these devices? And what benefits and messaging would motivate them to adopt? These are a few questions that we’ll look to address in this upcoming webinar on the “Smart […]
With summertime in full swing, we will take a deep dive into recent energy efficiency programs from California’s investor-owned utilities that incentivized smart thermostat adoption among residential customers. Based on an evaluation from DNV, the presentation will look at the customer experience for program participants, how consumers used their thermostats and ultimately what savings were […]
In the second webinar in the series on summertime energy savings, we will take a look at residential programs from Entergy New Orleans and Ameren Illinois. First, we will hear how Ameren incentivized smart thermostat adoption among their customers, including delivering free smart thermostats to thousands of low-income consumers. Then, we will learn about several […]
In the final webinar in the Summertime Energy Savings series, we will hear from three utilities on alternative rate programs for residential customers. First, Consumers Energy will describe its recently launched default Time of Use program and the outreach strategies that enabled a transition focused on excellent customer experiences. Then, Con Edison and Orange & […]
Rocky Mountain Utility Exchange facilitates a networking and professional development conference for staff representatives of energy and water utilities serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency, load management, distributed energy and customer service operations. This event attracts about 150 utility and government […]
In this webinar on Tuesday, Sept. 21 at 1 p.m. (ET), we will explore how electricity providers can improve the customer experience around electric vehicles (EVs). First, Karl Popham at Austin Energy will discuss the utility's online EV Buyer's Guide, a first-of-its-kind, interactive consumer engagement solution to help people make the switch from gas to […]
At Itron Inspire, we’ll explore the possibilities for a better connected, sustainable and resourceful future. By gathering leaders from across energy, water, IIoT and smart communities, we’ll explore technology and services to drive business transformation, reimagine customer engagement and ignite innovation. Join SECC's President & CEO Nathan Shannon as he presents the new "Smart Home […]
Bidgely Engage Virtual, taking place October 5-8, is dedicated to the role of customer-centric AI in accelerating the energy industry. This year’s conference focuses on an analytics approach to driving our clean energy future, highlighting the compounding benefits of data-driven decisions in meeting both today’s business objectives, alongside the ambitious and critical net zero targets sitting […]
The Winter 2021 Freeze event touched Texans like no disaster in history, setting abundant records for its 254-county extent, severity of cold, freeze duration, and ice-snowfall accumulations. Texas simply was not prepared for this winter storm. Along with the rolling blackouts in CAISO and Polar Vortex(s) in the Northeast, are these disasters happening because we […]
In this webinar on Wednesday, Oct. 27 at 1 p.m. (ET), we will review the key findings from SECC's "Understanding the Needs and Wants of Renters" report, which looks at who residential renters are today and how electricity providers and other stakeholders can better serve them. The featured speakers will examine the financial status of […]
The Behavior, Energy & Climate Change Conference (BECC) is the premier conference focused on understanding human behavior and decision making and using that knowledge to accelerate the transition to a low-carbon future. Join SECC's President & CEO Nathan Shannon virtually as he presents SECC's most recent research on lower-income consumers.
The 44th PLMA Conference, scheduled for November 8-10, 2021, will once again offer real-world insights from a diversity of energy practitioners whose work focuses on load management, demand response and distributed energy resources. Join SECC's President & CEO Nathan Shannon as he discusses The Smart Home and Energy Data Management with Jen Szaro, President & […]
Join us at the Georgia Tech Hotel and Conference Center in Atlanta for SECC's 2021 Members Meeting & Fall Workshop, our first in-person event in nearly two years! The day-and-a-half conference will include two keynote addresses, several interactive panel discussions and planning sessions for SECC's 2022 research and education initiatives. Stay tuned for more information […]
This year's Canadian Electricity Association Fall Symposium, scheduled for November 24 focuses on the theme of Powering Partnerships. SECC's Deputy Director Jason McGrade will join a panel of experts to discuss the changing needs of the consumer.
In this webinar on Wednesday, Dec. 15 at 1 p.m. (ET), we will explore key insights and best practices from SECC's upcoming "Understanding Renters: Serving the Needs of Small Business" report. During the one-hour presentation, the speakers will offer insights related to small businesses' energy consumption patterns, their top priorities and their concerns related to […]
Americans are increasingly adding new smart home technologies – including smart thermostats, appliances and lighting – to their homes, but what do consumers want from these devices, particularly when it comes to energy? Using the Smart Energy Consumer Collaborative’s propriety consumer research as a starting point for discussion, we will look at the benefits and […]
Join the Midwest Energy Efficiency Alliance for the 20th anniversary of the region’s premier energy efficiency event. The 2022 Midwest Energy Solutions Conference will reunite the industry’s top innovators and decision-makers in in the heart of Chicago for three days of inspiring talks, unparalleled networking and insightful panels.
Join SECC's President & CEO Nathan Shannon as he discusses The Smart Home and Energy Data Management at AESP's 32nd Annual Conference & Expo, one of the premier energy industry conferences. This year's event will take place on February 7-10, 2022 at the Gaylord Opryland in Nashville, Tennessee.
With dozens of new electric vehicles (EVs) slated to be available in the next few years and rising interest among American consumers, we conducted the “Electric Vehicles: Driving the Customer Experience” research to provide industry stakeholders with insights on consumer knowledge and attitudes about EVs as well as the habits and experiences of current EV […]
SECC joins a diverse group from government, industry, academia, and non-profit organizations at the 2022 Texas Energy Summit on March 2-4. This conference focuses on the intersection of air quality and energy with sessions on energy management, renewable energy, storage, zero emission fleets, sustainability, and resiliency.
The 45th PLMA Conference, scheduled for April 6-8, 2022 in Baltimore, will once again offer real-world insights from a diversity of energy practitioners whose work focuses on load management, demand response and distributed energy resources.
During this Research Brief Webinar on Thursday, April 7 at 1 p.m. (ET), we will reveal the six big-picture themes on today’s energy consumers from the “2022 State of the Consumer” report, which was developed through an in-depth analysis of SECC’s 2021 research projects. The featured speakers will share how electricity providers and other industry […]
The 7th Annual Grid Modernization Forum, May 10-11, 2022 in Chicago, examines lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to leverage smart grid investment, effectively engage customers, and meet the challenges of the changing energy ecosystem.
Connect with peers, partners, and industry experts at Exchange 2022, Landis+Gyr's premiere annual event that brings together the energy management community. Join us in Orlando, FL on May 16-19 as together we explored how the energy management community is leading positive change for the future. You’ll hear from industry thought leaders on how current events, […]
Following the challenging times of the COVID-19 Pandemic, utilities now face changing expectations from consumers. SECC’s latest research will showcase the current state of the consumer and how utilities can build engagement, improve outreach and increase customer satisfaction among the hard to reach renter demographic during EUCI's Billing and Payments Conference on February 28 – […]
In this Peer Connect Webinar on Tuesday, May 17 at 1 p.m. (ET), we will explore how electricity providers and other industry stakeholders can help consumers transition from fossil fuels to electricity for space heating, water heating, cooking and more. We will discuss the benefits that consumers can receive from electrifying their homes and review […]
Join SECC's President & CEO Nathan Shannon at DISTRIBUTECH International 2022 for a panel exploring the relationships between residential customers, smart home technologies and energy usage data. This panel will discuss consumer interest in various smart home devices (including smart speakers, smart thermostats and smart appliances), potential barriers to adoption and whether these devices have […]
Join SECC at DISTRIBUTECH International in Dallas for the 2022 Consumer Symposium, a one-of-a-kind event that focuses on energy customers and their relationships with the smart grid, grid edge tech and related programs & services. Through engaging sessions with industry thought leaders, Symposium attendees will gain actionable insights for developing innovative solutions to engage consumers […]
Organized by the Smart Grid Observer, the 2nd Annual EV Charging Infrastructure Summit - North America, June 7-8, 2022 in Chicago, convenes top industry experts and utility professionals to examine how growing EV adoption rates will impact the network, and what investments are needed to ensure grid stability and benefit. Case studies of current utility […]
Contact centers have long been the primary means of customer service in utilities. But evolving customer needs and expectations are forcing these centers to be more nimble, responsive, and tech-savvy. Utilities that leverage their contact centers to address both customer and agent needs effectively can create trusted relationships with customers. At EUCI's Virtual Optimizing Utility […]
During this Peer Connect Webinar on Tuesday, June 28 at 1 p.m. (ET), we will delve into the winning programs from the 2022 Best Practices Awards in two categories – SMB Engagement and Consumer Engagement. Join guest speakers from London Hydro and Bidgely as we learn more about an automatic, personalized Price Plan Calculator and […]
Join AESP Southeast on July 14-15 at the Raleigh Sheraton for their annual conference. This year’s conference theme was chosen as an homage to both the Southeast region’s current issues, such as energy justice, resiliency and changing consumer behaviors and needs, as well as a favorite afterschool TV show from the early 90s. SECC's Deputy […]
During this Research Brief Webinar on Tuesday, August 9 at 1 p.m. (ET), we will reveal the five new consumer segments developed in the “Consumer Pulse and Market Segmentation – Wave 8” study. The featured speakers will provide a thorough analysis of the characteristics of each segment and will detail steps that stakeholders can take […]
During this Peer Connect Webinar on Wednesday, August 24 at 1 p.m. (ET), we will delve into successful load management programs and provide details specifically on the benefits that have been delivered to consumers. To begin, Saint John Energy will present on their current and future strategy for demand reduction and provide details on their […]
During this DISTRIBUTECH webcast, SECC's Deputy Director Jason McGrade will provide a refreshed look at American consumers and what they think about energy. He will discuss what consumers know about energy efficiency (and where they get that info), their awareness of how their actions impact the grid, their interest in smart home technologies and more.
SECC will take part in Cooperative Insights' 2022 Member Engagement Summit on Wednesday, Sept. 21 through Thursday, Sept. 22 at the Renaissance Raleigh North Hills Hotel in Raleigh, N.C. Learn how our latest customer segmentation framework can help cooperatives deliver best in class service to their consumer-members.
Itron Inspire brings together leaders from across the energy, water, IIoT and smart city communities to share knowledge, learn from one another and explore the possibilities for a better connected, sustainable and more resourceful future. The main event, the Knowledge Conference, takes place Sept. 25-27 and includes a variety of keynotes, thought leadership panels, 90+ […]
During this Peer Connect Webinar on Wednesday, October 12 at 1 p.m. (ET), we’ll hear two electricity providers – MCE, a Community Choice Aggregation agency in California, and EnergyUnited, an electric cooperative in North Carolina – discuss their innovative programs for residential customers.
Join us at host utilities Ameren Missouri and Ameren Illinois in St. Louis on October 25-26 for the 2022 Members Meeting & Fall Workshop. This year's event, which is free for members, will feature one full day of panels and keynotes, followed by a half-day of planning sessions for 2023. More information and registration details […]
The 46th PLMA Conference, scheduled for November 14-16, 2022, will offer real-world insights from a diversity of energy practitioners whose work focuses on load management, demand response and distributed energy resources.
Join the Midwest Energy Efficiency Alliance for the region’s premier energy efficiency event. The 2023 Midwest Energy Solutions Conference will reunite the industry’s top innovators and decisionmakers in in the heart of Chicago for three days of inspiring talks, unparalleled networking and insightful panels.
Join the Smart Energy Consumer Collaborative at DISTRIBUTECH International for the 2023 Consumer Symposium, a one-of-a-kind event focusing on residential customers and their relationships with the smart grid, grid edge tech, electric vehicles and related programs & services.
Join PLMA for their DISTRIBUTECH 2023 PLMA Member Meetup in sunny San Diego, California! Stop by the Broken Yolk Café on 355 6th St. and grab a bite on Tuesday, February 7 from 7 to 8:15 a.m., before the morning’s keynote address. Breakfast is complimentary, but please RSVP to let PLMA know you’ll be there!
Join us at the leading transmission & distribution event, DISTRIBUTECH International®️, taking place February 7-9 in San Diego. Experience 13 expert-led education tracks, unparalleled networking opportunities and a packed trade show floor with 400+ solution providers. Save 20 percent on your registration with our promo code DTPART3 at distributech.com.
During this one-hour Peer Connect Webinar on Thursday, February 23 at 1 p.m. (ET), we will delve into SECC’s new “Segmentation in Action: Advancing the Customer Relationship” white paper, which provides detailed information on how to engage each of SECC’s five consumer segments and highlights utility programs that are likely to resonate with each segment. […]
Program managers, marketers, evaluators, consultants, policy experts and manufacturers in clean energy and efficiency gather to design to build the future. AESP’s Annual Conference program marries diverse perspectives with unrivaled expertise to create a learning experience that can’t be replicated.
Advances in end-use technology and low-carbon electric generation, coupled with improvements in grid connectivity and consumer awareness and acceptance, have increased the value of beneficial electrification. This event will convene leaders from Georgia to discuss opportunities and challenges around further electrification of our economy.
Governments and utilities around the globe are focusing on net-zero, energy accessibility, reliability and affordability – and with it comes profound progression in the way people manage energy services. The SEW Digital Energy and Water Roadshow 2023 makes a stop in Atlanta to meet and discuss innovations, technology trends, customer and field service innovations, and […]
During this Research Brief Webinar on Wednesday, March 29 at 3 p.m. (ET), SECC’s Deputy Director Jason McGrade will give an overview of the “2023 State of the Consumer” report, which reviews SECC’s consumer research from 2022 and provides recommendations for how electric utilities and other stakeholders can deepen the relationship with today’s consumers. Following […]
Join SECC in Chicago on April 24th for a panel discussion on Distribution Innovation. From Substation to Feeder & Lateral to the End-Use Customer, SECC Deputy Director Jason McGrade joins a panel of industry leaders to discuss the changing needs within the energy industry.
From heat pumps to smart thermostats, many electricity providers today are engaging with consumers through innovative programs designed to help lower bills and advance energy equity. During this one-hour Peer Connect Webinar on Thursday, April 27 at 1 p.m. (ET), we’ll hear case studies from Saint John Energy and Ameren Illinois related to heating and […]
The 47th PLMA Conference, now being planned for May 8-10, 2023, will offer real-world insights into flexible load management, DERs as grid resources, EV grid impacts, LMI programs and more! We hope you'll join us for exceptional peer-selected sessions; plentiful networking; and access to important insights into the evolving energy transition.
The Electric Vehicle Driver Experience (EVDX) Solutions Lab is the first EV event to focus exclusively on understanding and improving the consumer and business EV experience and journey. It concentrates on programmatic solutions for utilities, governments, and non-profits currently working on the EV customer transition. Come learn from SECC and other leading experts in electric […]
Connect with peers, partners and the Landis+Gyr community at Exchange 2023. You will experience three days of user forums, training sessions, utility case studies and guest speakers who will challenge and inspire. Covering a range of topics, you'll come away with ideas and actions to maximize your investment and manage energy better.
The 8th Annual Grid Modernization Forum in Washington, D.C. will examine lessons learned to date by industry leaders pushing the fronters of grid modernization and reliability. Key technology innovators and executives will share perspectives on how best to leverage smart grid investment, effectively engage customers and meet the challenges of the changing energy ecosystem.
During this Research Briefing Webinar on Thursday, June 15 at 1 p.m. (ET), we will share the key findings from the "Renewables: Engaging Consumers in the Clean Energy Transition" report, which aims to uncover the communications and engagement strategies needed to help consumers understand what it takes to transition to renewables. We will also hear […]
The Smart Energy Consumer Collaborative (SECC) invites you to the Atlanta Members Summer Luncheon hosted by Southface Energy Institute on Wednesday, July 19! From 11:30 a.m. to 1 p.m. (ET), members will have the opportunity to hear updates on SECC’s latest consumer research, education resources, events and more, while networking with fellow members over a […]
Join rate design professionals in Austin, Texas to hear SECC's Deputy Director Jason McGrade discuss consumer awareness and understanding of today's electric rate plans. This session will provide a detailed look at what today's consumers know, think and feel about their monthly electric bills and their electric rate plan options.
During the second 30-minute webinar in our series on energy affordability issues, we will continue sharing findings from the "Alleviating Americans’ Energy Burdens" survey, which investigated Americans’ struggles to pay their electric bills over the past year and the steps that they have taken to pay and/or reduce their bills. Then, we will hear a […]
The Smart Utility Summit offers an opportunity for Electric Utilities from Municipalities and Rural Cooperatives across North America to connect with the industry's leading and most promising solution providers. The Summit also provides Utility Professionals an opportunity to network with their peers and share opinions, strategies and solutions for success. Join SECC's President and CEO […]
Join us in Indianapolis at AESP's Summer Con to learn how utilities are continuing to explore different types of rate plans and payment options, while answering the question "what do consumers actually understand about these offerings?" SECC's Deputy Director Jason McGrade will lead a session to delve into consumer attitudes about time-varying rates, their monthly […]
During the third and final 30-minute webinar in our summer series on energy affordability issues, we will share some closing thoughts on the new "Alleviating Americans’ Energy Burdens" survey. Then, we will hear related presentations from Christopher Ayers, Executive Director of the North Carolina Utilities Commission Public Staff, and Shelby Linton-Keddie, Executive Director, State Regulatory […]
Join us for the 2023 Members Meeting & Fall Workshop, which will be hosted by Red Ventures in Charlotte on October 4-5! Registration is now open for members, and the two-day agenda will be available in the first half of June.
Inspire is Itron's premier, customer-focused event for utilities and smart communities. By gathering industry leaders together, Itron is able to explore technology and services to drive business transformation, reimagine customer […]
Hear from SECC's Deputy Director Jason McGrade as he leads a panel focused on educating and involving customers in the energy transition. As customers become more central to the energy […]
Don’t miss this opportunity to learn from experts and connect with peers. Dive into 55+ sessions and 50+ demos to experience the groundbreaking AI innovations from Dreamforce. Discover how you […]
During our final webinar of the year on Thursday, December 7 at 1 p.m. (ET), we will share findings from the "Extreme Weather and Power Outages: Communicating with Customers" survey, which explored how to communicate with consumers about extreme weather and help them better prepare for potential outages. Then, a guest speaker from an electric […]
In this session, SECC's Deputy Director Jason McGrade will dive into residential consumers’ awareness and understanding of today’s electric rate plans. Based on findings from SECC report - Electric Bills […]
During this Research Brief Webinar on Thursday, February 15 at 1 p.m. (ET), we will conduct a deep dive into the "Customer Satisfaction and the Smart Grid" report, which was based on a nationally representative survey of 1,500 Americans. The new report explores consumer support for grid modernization (including willingness to pay for grid improvements), […]
Join us for the 2024 Consumer Symposium, which will be held as part of DISTRIBUTECH International in Orlando on Monday, February 26.
EMC, the largest and longest-running gathering of retail energy executives in North America, brings together hundreds of energy companies, utilities, marketers, vendors, and suppliers in the retail energy industry to engage, educate and empower the competitive energy market and help shape its future. Join SECC's President & CEO Nathan Shannon in Houston as he discusses […]
As electricity providers move toward customer-centricity, they have a multitude of customer engagement and education strategies to consider for connecting with different types of consumers. During this one-hour Peer Connect Webinar on Tuesday, April 9 at 1 p.m. (ET), we will explore how community events can be an essential part of this engagement mix. First, […]
Over the past year, the Smart Energy Consumer Collaborative (SECC) conducted consumer research studies on electrification, the smart grid and renewable energy – plus Snapshot Surveys on energy burdens, outages and more. During this Research Brief Webinar on Wednesday, April 24 at 1 p.m. (ET), we will reveal the three major themes on today’s consumers […]
The 49th PLMA Conference will offer real-world insights into flexible load management, DERs as grid resources, decarbonization, EV managed charging and much more! Join PLMA in Portland, Oregon for exceptional peer-selected sessions, plentiful networking and important insights into the evolving energy transition.
During this one-hour Peer Connect Webinar on Wednesday, May 15 at 1 p.m. (ET), we will begin by reviewing the key findings from the new "Electric Vehicles: Exploring Consumers' Cost Concerns" survey. Then, we will hear from three electricity providers – Austin Energy, SELCO and Puget Sound Energy (PSE) – on how they are working […]
SECC's President & CEO Nathan Shannon will be sharing insights from the forthcoming small-and-medium business research. At Customer Connect 2024 in Denver, attendees will have the opportunity to engage with fellow industry leaders, ecosystem players, analysts and policymakers to drive forward the clean energy future. This event is invite-only. If you or someone you know […]
During this Research Brief Webinar on Tuesday, June 18 at 1 p.m. (ET), we will share the key findings from the "Understanding the SMB Landscape: New Needs and Concerns" report. Then, we will hear case studies on SMB programs from our guest speakers.
During this one-hour Peer Connect Webinar on Thursday, July 25 at 1 p.m. (ET), we will hear in-depth case studies from the winners of the 2024 Best Practices Awards in the Culture Transformation and Consumer Engagement categories. Avangrid will discuss the development of the Digital Center of Excellence (COE), a cross-functional business unit that is […]
During this one-hour Peer Connect Webinar on Tuesday, August 27 at 1 p.m. (ET), we will begin by reviewing the key findings of the new “Computing Consumer Interest in AI” survey, which examines consumers’ familiarity with AI systems, their interest in AI services from their electricity providers, their concerns around data privacy and more. Then, […]
During this half-hour Peer Connect Webinar on Wednesday, October 2 at 2 p.m. (ET), we will provide a look at what attendees can expect at the 2024 Members Meeting & Fall Workshop, which will be held at ICF’s corporate headquarters in Reston, Virginia on October 16-17.
SECC’s 2024 Members Meeting & Fall Workshop will be hosted at ICF’s corporate headquarters in Reston, Virginia on Wednesday, October 16 and Thursday, October 17. This year's program will feature a wider variety of sessions than ever before, including a rapid-fire discussion on takeaways from the Smart Energy Snapshot Series, two keynote addresses and collaborative […]
During this webinar, we will share the findings from our latest Snapshot Survey – “Don’t Leave Us in the Dark: Engaging Spanish-Speaking Households” – which explores Spanish speakers’ perceptions of their electricity providers, their struggles paying their electric bills, their support for renewable energy targets and more. Then, we will hear from three guest speakers […]
The WE3 Summit provides a unique opportunity for global leaders to showcase their commitment to sustainability, engage with the community and contribute to the collective effort of driving meaningful change in energy and water. Join SECC's President & CEO Nathan Shannon at this year's event in Huntington Beach, California.
During this Research Brief Webinar on Wednesday, December 11 at 1 p.m. (ET), we will share key findings from the "Modern Energy Messaging: Transactions to Relationships" report, which explores consumer awareness of energy-related messages and which of these messages are the most impactful in driving engagement. Following the research briefing, guest speakers will share additional […]
Organized by the Smart Grid Observer, the 6th EV Charging Infrastructure Summit - North America, East on January 28-29, 2025 in Atlanta convenes top industry experts and utility professionals to examine how growing EV adoption rates will impact the network, and what investments are needed to ensure grid stability and benefit. Join SECC's President & CEO […]
Join us at Landis+Gyr for our first Atlanta Members Luncheon of 2025. We will provide an overview of SECC’s recent initiatives – including research, education and events – during lunch and will then have the option to tour Landis+Gyr’s facilities. If you would like to attend, please RSVP with SECC’s Operations Manager DeMika Thomas-Hill by […]
During this 30-minute webinar on Wednesday, February 12 at 1 p.m. (ET), we will provide a look at what attendees can expect at SECC’s 2025 Consumer Symposium, which will be held as a DISTRIBUTECH partner event on Monday, March 24 in Dallas. Following the agenda overview from SECC’s Deputy Director Jason McGrade, we will hear […]
During this 30-minute webinar on Wednesday, March 12 at 1 p.m. (ET), we will share key findings from SECC’s “Warming Up to Winter Demand Response” survey and insights from program evaluations of winter demand response programs.
Registration is now open for SECC's 2025 Consumer Symposium, a one-day forum on energy consumers that will be hosted as a DISTRIBUTECH partner event on Monday, March 24 in Dallas. The theme for the 2025 event is Shaping the Future: Consumers and the Energy Movement, and we are currently developing an initial agenda around this […]
Parks Associates 16th annual Smart Energy Summit is co-located with DISTRIBUTECH for the second year in a row, March 25-26, at the Kay Bailey Hutchinson Convention Center in Dallas. Smart Energy Summit addresses the evolution of the consumer energy markets and new opportunities to drive engagement in utility-sponsored programs, with panels and networking sessions discussing […]
Struggling with increasing customer diversity in your electric cooperative? As energy consumption patterns shift, traditional rate designs may no longer meet the needs of your members. This conference will help you tackle these evolving challenges and guide your executive decisions on effective rate designs. Join SECC's President & CEO Nathan Shannon as he shares key […]
Exchange provides a forum for the Landis+Gyr community to share insights and ideas to enable a flexible, resilient grid. You will experience three full days of training and thought leadership content including access to over 70 hours of user forums, training sessions, utility case studies and guest speakers. Covering a range of topics, you’ll come […]
Connect, collaborate and drive change at Uplight Customer Connect 2025 on May 20-22 in Denver! Collaborate with other energy leaders and learn about the latest load flexibility and customer engagement industry trends, case studies and emerging technologies in the Mile High City. Registrations will be approved by Uplight as they curate the best participant mix. […]
U2030 IN-FLIGHT 2025 is a six-city “flight path” event series designed for utility professionals focused on billing and payment innovations, affordability and customer experience. SECC members can sign up for any of the events at the U2030 member rate of $59.
Join us for SECC’s inaugural Summer Summit, a half-day event at DTECH Midwest in Minneapolis that will get you updated on the present and future of energy consumers. Registration open now via DTECH Midwest, and the agenda will be available in the second half of May.
AESP’s Summer Con is now Flex Connect – bringing together energy efficiency, demand flexibility and distributed energy resources to create smarter, integrated solutions. Attendees will gain strategies, hands-on learning and real-world insights to make all the pieces fit – delivering greater value for customers, grids and programs. Join SECC’s President & CEO Nathan Shannon as […]
